Frequently Asked Questions (FAQ)

1. What types of products do you offer?
At PREVENTEX, we offer a wide range of professional clothing, including uniforms, coats, protective clothing, and outfits suitable for the kitchen, hotel, and restaurant (CHR) sectors.

2. How to order?
To place an order, simply fill out the quote request form on our website. Once we receive your request, we will send you a detailed quote.

3. What payment methods are accepted?
We accept payment by bank transfer and other methods agreed upon at the time of ordering. All payment details will be provided in the quote.

4. What are the delivery times?
Delivery times vary depending on product availability and your location. We will notify you of any delays.

5. Can I return a product?
Yes, you have 14 days after receipt to exercise your right of withdrawal. Products must be returned in their original condition, and you must notify us beforehand.

6. What are your quality commitments?
All our products are covered by the legal guarantee of conformity and a warranty against hidden defects. We are committed to providing high-quality clothing that meets your expectations.

7. How can I contact your customer service?
You can contact us by phone at 0522 674 517 or by email at the address listed on our website. Our team is available to answer all your questions.

8. Do you offer customization services?
Yes, we offer customization options for uniforms and other professional clothing. Please contact us for more details on the available options.

9. Do you have a showroom?
Yes, we have a showroom where you can discover our products. For more information on location and opening hours, please visit our website.

10. Where can I find additional information?
For any other questions, please feel free to consult the "Terms and Conditions of Sale" or "Contact" sections of our website. You can also call us for specific information.